Excel’s MOPO Story

As an Area Manager at MOPO, my day-to-day responsibilities are deeply rooted in ensuring the smooth operation of our hubs and keeping our agents engaged and productive. But the heart of my role truly comes alive when I step into the communities where our hubs are located. These visits offer me a unique opportunity to connect with the agents, customers and community stakeholders on the ground, providing them with not just support and guidance, but also practical advice to help them grow and perform better.

Each time a challenge arises, I prioritise swift action. Whether it’s resolving an issue or addressing a concern, I want our agents to feel that they are supported every step of the way. When agents feel backed up, their morale rises, and the bond within the team strengthens. 

Feedback is the cornerstone of continuous improvement, and I make it a point to gather insights from both agents and customers during my visits. This feedback is crucial for fine-tuning our services and products, allowing us to address any issues quickly and efficiently. Additionally, I ensure that any broken or damaged equipment in the hubs is promptly replaced, keeping everything fully stocked and operational so that our service never falters.

One of the most rewarding aspects of my job is the trust I build with our agents. This trust allows me to access invaluable information that helps us stay ahead of any potential challenges. Allowing us to adjust our strategies to be more effective.

Through these efforts, I help ensure that MOPO remains a reliable service provider to the communities we serve while keeping our agents motivated, supported, and performing at their best.

-Excel Afolabi, An MPNG Area Manager